WEEK ONE went well. Slowly, but very well.
We travel about 30 minutes (45 if it's bad traffic) from Santa Ana to Heredia to where the call centre is located. The drive to work gives you nothing but eye candy the whole way there, with mountains, cities and crazy motorcyclists who'll stop at nothing to live dangerously! They weave in and out of traffic like it's their playground and the whole time, all I can think is "I'm glad I'm not driving this SUV".
OK back to the vista that is Costa Rica.... You have never seen natural beauty until you've visited this country. I was wide-eyed the whole way there, and had to remind myself to remember this feeling. I'm sure in another couple of months, it will feel like home and I won't even notice the lush green landscape.
IBM Heredia is a newly built site, and you'd never think it belongs in the midst of the somewhat homely city that surrounds it. With marble floors, indoor fountains and the newest technology has to offer, it's a lovely place to work every day. The people are really nice to work with and I'm quickly realizing that I have a lot on my plate (YAY!)... My challenge will be getting others in line with what's on that plate!
At lunch, Roseline has been taking me around to the local restaurants and I've already found my favourite place! It's called Venetia and it only has 7 two-seater tables. Something to mention about Costa Rica is that you will hadly see menus in places that aren't really fancy, or chain restaurants. This is a prime example. Having ordered in broken Spanish, it's a crap-shoot to see what shows up on my plate... but let me tell you, I could order in Arabic, it wouldn't matter; it's ALL wonderful food!
The work days are long because we start so early. I'm two hours behind, but the work day is in line with Toronto time, so this means we get picked up at 6:30am, so we can arrive to the call centre for "9am". We hold sessions with the agents where we listen to calls and hear the exact verbatim they leave on he survey, and some days the team managers schedule these until 6pm local time... which means an 11 hour day! Not to worrry... I'm not working those hours every day, just once or twice a week.
Besides... I'll work a few extra hours if it means I get to live in paradise! Now I have a real answer to people who sarcastically say "must be nice"... Yeah, IT IS!! BOO-YA!
We travel about 30 minutes (45 if it's bad traffic) from Santa Ana to Heredia to where the call centre is located. The drive to work gives you nothing but eye candy the whole way there, with mountains, cities and crazy motorcyclists who'll stop at nothing to live dangerously! They weave in and out of traffic like it's their playground and the whole time, all I can think is "I'm glad I'm not driving this SUV".
OK back to the vista that is Costa Rica.... You have never seen natural beauty until you've visited this country. I was wide-eyed the whole way there, and had to remind myself to remember this feeling. I'm sure in another couple of months, it will feel like home and I won't even notice the lush green landscape.
IBM Heredia is a newly built site, and you'd never think it belongs in the midst of the somewhat homely city that surrounds it. With marble floors, indoor fountains and the newest technology has to offer, it's a lovely place to work every day. The people are really nice to work with and I'm quickly realizing that I have a lot on my plate (YAY!)... My challenge will be getting others in line with what's on that plate!
At lunch, Roseline has been taking me around to the local restaurants and I've already found my favourite place! It's called Venetia and it only has 7 two-seater tables. Something to mention about Costa Rica is that you will hadly see menus in places that aren't really fancy, or chain restaurants. This is a prime example. Having ordered in broken Spanish, it's a crap-shoot to see what shows up on my plate... but let me tell you, I could order in Arabic, it wouldn't matter; it's ALL wonderful food!
The work days are long because we start so early. I'm two hours behind, but the work day is in line with Toronto time, so this means we get picked up at 6:30am, so we can arrive to the call centre for "9am". We hold sessions with the agents where we listen to calls and hear the exact verbatim they leave on he survey, and some days the team managers schedule these until 6pm local time... which means an 11 hour day! Not to worrry... I'm not working those hours every day, just once or twice a week.
Besides... I'll work a few extra hours if it means I get to live in paradise! Now I have a real answer to people who sarcastically say "must be nice"... Yeah, IT IS!! BOO-YA!